Learn about everything that Business Plans can offer for your team's workflow.
This article answers the most common questions about our Business Plan.
- What is a Business Plan?
- How can I sign up for a Business Plan?
- How does billing work?
- Is there a minimum seat requirement for a Business Plan?
- Where can I find more information about Single Sign-On (SSO)?
- How does the support Live Chat work?
What is a Business Plan?
Our Business plan is an offering tier within a Standard plan subscription. It includes all the benefits of the Standard plan and product enhancements.
Its features include Single Sign-On (SSO), unlimited Workspace storage, technical support via Live Chat, and priority customer support. You’ll also have a dedicated Customer Success Manager to help you whenever you need it.
Our Support Team will reply within 24 hours during normal Sketch business hours. For our Live Chat, we will aim to reply within five minutes to any technical support queries you send from 10 AM - 10 PM Mon-Fri CEST.
Additionally, we are able to assist with advanced security reviews, custom terms, and invoicing payment methods.
How can I sign up for a Business Plan?
Customers who have a shared Workspace are eligible for the Business Plan. Please contact us if you are interested in receiving the extra benefits the Business Plan can offer.
As this plan is not self-served, we will evaluate your needs and work out a solution that best fits your company.
How does billing work?
The Business Plan is currently offered only to accounts with a shared Workspace and our Yearly subscription. After we’ve discussed your company’s needs and the terms are agreed upon, we’ll create and provide you with an invoice. If new Editors are added after the agreed terms, a new invoice will be generated using the terms of the initial agreement.
Is there a minimum seat requirement for a Business Plan?
The Business Plan requires a minimum of 25 editors within your shared Workspace.
Where can I find more information about Single Sign-On (SSO)?
Single Sign-On (SSO) gives members of our Business Plan a quick and safe way to log in to both the Mac app and web app. Below you will find links with more information about:
How does the support Live Chat work?
Our Live Chat service is only available for customers on our Business Plan. With it, you’ll be able to chat with us directly and get technical support during our normal business hours. When you send a message via Live Chat, we’ll aim to respond within five minutes, making it a quick and easy way to get help when you need it.
Right now, our Live Chat service is only available for technical support issues (like bug reports or how to use a feature). For account-related issues (like billing and managing Workspace members), please contact us via our help form. We have plans to expand this service in the future, though!
How do I use Live Chat?
First, you’ll need to be a member of a Workspace with a Business Plan subscription. If you’re a Business Plan customer, we’ll enable Live Chat for your Workspace automatically.
To access Live Chat, you’ll need to sign in to your Workspace from the web app. From there, select Help with Sketch from the sidebar on the left and choose Chat with Us. You should now see a chat window appear in the bottom-right corner of your browser.
During our business hours, you’ll need to select an option in the chat window that best fits your inquiry type. Our Live Chat service is only for technical support. For account-related support, please contact us via our help form instead.
Outside of our business hours, you’ll see a message letting you know when we’ll be back online. You cannot leave a Live Chat message at this time, but you can always contact us via our help form.
If your inquiry is complex, or you’re unresponsive for a long period of time during the chat, we’ll let you know that we’ll be moving the conversation over to email instead.
What are your business hours for Live Chat?
Our business hours for Live Chat are 10 am-2 pm CET and 10 am-2 pm PT, Monday to Friday.
Why can’t I see the option to use Live Chat?
This is most likely because your Workspace is not on a Business Plan subscription. You’ll need to chat with your Workspace admin to confirm what subscription plan you are on.
How do I review previous Live Chats?
To review a previous conversation you had with us in Live Chat, follow the steps above to open the chat window, where you’ll see a record of your previous conversations.