If you want to update the Admin email address linked to your Mac-only license, please contact our support team, and provide the following information:
- The email address currently linked to your Mac-only license.
- The new email address you would like to link to your Mac-only license.
- The last four digits of the credit card you used for the purchase. If you didn’t use a credit card, for example you used Alipay, PayPal or Amazon, please let us know the exact date of purchase or approximate date and the first and last name used during the purchase process.
- The Order ID from your original purchase of Sketch. This is a code starting with ‘BOH’ that you’ll find at the top of your invoice.
Note: You would need to provide the details of your original purchase of Sketch — we cannot accept the Order ID or billing details for renewals or additional seat orders.
If you originally purchased Sketch through the App Store, please provide us with your App Store receipt.