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Troubleshooting
Sketch files
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Mac app
Mirror app (Legacy License)
iPhone app
Prototyping
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Mac app
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iPhone
Education Plan
Data and Security
Policies
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Legacy Licenses
Manage your account
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Legacy Mac-only Licenses vs Subscriptions
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Sketch Help
Troubleshooting
General questions
Getting started
Subscriptions
Manage your account
Users and Roles
Using your account
Account access
Account emails
Billing and Plans
Billing
Plans
Troubleshooting
Sketch files
Components and Libraries
Contacting Customer Support
Mac app
Mirror app (Legacy License)
iPhone app
Prototyping
Sketch Features
Mac app
Web app
iPhone
Education Plan
Data and Security
Policies
Company procedures
Legacy Licenses
Manage your account
Billing and Payments
Legacy Mac-only Licenses vs Subscriptions
Partners
Troubleshooting
Step-by-step guides for solving common documents, libraries, components, or troubleshooting issues on the Mac and Web apps.
Sketch files
How to solve upload problems
How can I recover a lost file?
Why can’t I save Sketch files on my Mac?
How to fix common prototype issues
How to fix font issues in Sketch
Why can’t I select some layers in the web Inspector?
Why is my SVG, EPS, or PDF file not displaying correctly?
See more
Components and Libraries
How to fix common library issues
Why are my Smart Layout Symbols not working as they should?
Contacting Customer Support
I’m getting spam/fake emails from you, what can I do?
How do I collect the data requested by the Support Team?
I’ve found a bug or have a feature request, how can I report it?
I have found an issue relating to a plugin. What should I do?
Mac app
Assistants support ending in 2023
What is Safe Mode and how do I enable it?
Why can’t I login to the Mac app?
I’m connected to the internet but I can’t register my Mac-only license
Can my VPN connection affect Sketch?
Why are my custom keyboard shortcuts not working?
Why is the Mac app slow?
Why is the Mac app crashing? Try these solutions
See more
Mirror app (Legacy License)
Mirror support will end in early 2023
How to fix issues with the Mirror app
iPhone app
How to fix common issues in the iPhone app
Prototyping
Why are prototypes taking longer to load in the browser?
